I live in South Carolina and the private residence located in Port St. Lucie County required an extensive sewer and mold remediation.
From the first communication the entire project was handled in a exemplary professional manner. Joel Howard and his entire staff handled the situation as if it was their own private residence. They put my mind at ease instantly even though I was unable to see the private residence myself. Joel immediately determined that an environmental protocol would be required. Joel lined up a professional to provide this service as well and both companies coordinated together in a proficient timeline. Joel took photos upon his arrival at the property and sent them to me. I was somewhat concerned that I needed to locate and retrieve three very important items in the home for safe keeping. Joel mentioned to me that in the past client(s) have asked for jewelry to be located and he was able to locate the items and return them to the client(s). I was still somewhat apprehensive at first but I did advise Joel that three items were in the home and that they are very important to my family. One item is a family heirloom which is in fact a jewelry item. The other two items were an unlocked safe and my mother's remains that were in a box. When the remediation commenced all of the these items were found and kept for safekeeping until I was able to make a trip to Florida. I found this amazing since the property was in total chaos to put it bluntly, a hoarders nest. How cool is that. I received superb communications throughout the entire process.
The project was completed within 60 days versus 90 days even though there was a short work stoppage due to flooding that occurred in the Florida and Atlanta, Georgia. I wish to personally commend and thank everyone from the bottom of my heart for professionalism of the remediation done during a difficult time especially when I live in another state. I take great pride in recommending their services to everyone.
Another satisfied client! Not an insurance claim matter but had given out your number with a few others and as always, your company comes through. Much appreciated and have a wonderful Thanksgiving!
I wanted to put in writing how helpful Angel was last Saturday when he took a look at my disaster! If he hadn't taken a minute to look at my bathroom and dining room, I'd still be wondering what to do. He was very friendly and really knows the business.
Yesterday, I saw him and the other employee (also very nice) when I came home. They said to get everything out of the little bathtub area too. I've done that. All they will have to help with is getting my clothes into the wardrobes. I know you have seen much worse but to me this is a horrible mess - thanks for having a great sense of humor! I need it.
I just wanted to write you a quick thank you for all that you have done for South Florida Orthopaedics, Monterey Medical Center and me! As you are well aware we had our "flood" about two weeks ago. We are slowly but surely getting things back in order, but we are making sure it's done properly, thanks in part to you. Your quick response to my after hours call and your knowledge and efficiency in cleaning up our DISASTER prevented a lot more damage from happening. I think I might still be floating if it wasn't for you and your crew. Thanks again for all your help, advice and support!
Just a note of thanks deservingly earned when your service answered my call for help immediately and proceeded to make my home dry, clean and safe after severe water damage.
- Indian River
- Palm Beach
- Saint Lucie
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Another satisfied client! Not an insurance claim matter but had given out your number and as always, your company comes through. Much appreciated!-Robin, Rick Carroll Insurance